Contact Us

We’re generally 3 weeks out to get started on new project design or smaller projects. Larger projects are typically 6-9 weeks out.

Our post-project support ensures client satisfaction. We provide free fixes for 30 days after job completion. Our clients can rest assured that any unexpected concerns will be resolved quickly. We also provide website updates at our hourly rate so clients may make adjustments as needed. Our team is ready to give prompt expert help to our clients for website maintenance and updates. Our goal is to provide excellent customer care and support so our clients may focus on their business without worrying about their website.

At White Whale, our website development agency prioritizes website security. Website security protects our clients' data, reputation, and operations. We use multi-layered security to protect our clients' websites. To keep WordPress websites secure, we update WordPress and plugins regularly. We harden WordPress security with best practices and Website Application Firewalls (WAFs), including DDoS protection. We also host and patch servers. We discover and mitigate potential security issues since we know website security is an ongoing effort. Our professionals protect our clients' websites so they can focus on business. Read more about our secure hosting.

We totally understand that branding and design guidelines are crucial to a company's image, and are happy to follow our clients' branding and design guidelines. We believe that a company's brand, identity, and website should be consistent and use the same visual language. Our talented designers and developers will maximize user experience within the established branding and design guidelines. We pride ourselves on providing high-quality custom web design that exceeds our clients' expectations. View our full Design Services page for more information.

At White Whale, we believe everyone should have equal web access, regardless of ability. We design ADA compliant (also 508 compliant) and accessible websites. We can build accessibility into new websites or fix old ones. We understand the intricacies of website accessibility and legal compliance. Our accessibility experts follow the current standards (WCAG 2.1 AA) to make our clients' websites accessible to everyone. We work with clients to understand their accessibility needs and deliver customized solutions to make their websites accessible and compliant. We provide top-notch accessibility services that exceed client expectations. Visit our Website Accessibility page for more information.

We provide a variety of web development services to satisfy our clients' demands as a full-service firm. We offer custom web design, graphic design, website development, web application development, SEO, analytics, content authoring, consultation, API integration, and more. Our skilled designers, developers, and search engine consultants, and writers all collaborate with clients to understand their goals and needs to provide personalized solutions. Whether we are building brochure websites or large web applications for clients, we pride ourselves in helping our clients reach their company goals and exceed expectations.

Our talented team of web developers can integrate third-party apps, services, and APIs into client projects including payment methods, social networking, marketing tools, and other third-party APIs. Integrating third-party tools and services into a website is often crucial for many organizations and we have years of experience working with most of the popular APIs and are happy to work with new APIs as needed, often working with other programming teams for a seamless integration. In fact, we have built many of our own custom APIs.

Downtime or technical problems on our clients' websites can have a significant effect on their businesses, which is why we have a comprehensive policy for addressing these issues. Uptime monitors examine our clients' websites for disruptions and notify us. We prioritize outages and technical issues and start fixing them immediately. During weekends, we check email and voicemail. We work rapidly to resolve client difficulties. Our professional developers and technicians can swiftly diagnose and address technical difficulties, reducing business disruptions. To provide our clients peace of mind that their website is in good hands, we provide excellent customer care and support.

As a web development agency, we’re happy to teach our clients how to manage their websites. We provide customized training and assistance once your website launches. This could include in-person sessions, online meetings, written tutorials and documentation, screenshots, and video tutorials. Our knowledgeable staff will help you navigate and update your website and we’re always available to answer any questions or address issues, giving you peace of mind that experienced help is always a call or email away.

Our website development process is designed to ensure the successful delivery of your project, combining in-depth planning with effective execution. We begin with a discovery phase, during which we gather project details and establish a strong understanding of your needs and objectives. Next, we move to the wireframing and design stage, where we create prototypes and define the visual language for the project. This results in a clear blueprint for development. Once the design is solidified, we proceed to programming, building the website's foundation, frontend, backend structure, and data interactions, while conducting tests throughout the process. Upon completion, we conduct an internal review and make any necessary adjustments before inviting you, the client, to review and provide feedback. After receiving your final approval, we launch the site and offer continued support for any issues that may arise within the first month after launch.

Our approach to website testing and quality assurance (QA) is both comprehensive and iterative, ensuring that your website functions seamlessly and meets your expectations. Throughout the entire development process, we perform continuous testing to identify and address issues and bugs proactively. Once the initial development is complete, we conduct two additional rounds of testing. The first round involves rigorous internal testing, during which we thoroughly examine the code, interface, and interactions, subsequently resolving any issues discovered. Next, we invite our clients to review the site and provide feedback, allowing us to incorporate their unique, industry-specific perspective and address final issues. Then, after the project launches, we include free fixes for 30 days as part of our project warranty.

During the website development process, we prioritize clear and consistent communication with our clients to ensure a successful, collaborative experience. From the outset, we work closely with you to understand your needs and establish project details. As we progress through the stages of development, we maintain open lines of communication by providing regular updates, asking questions, and addressing any issues that arise. We are available for consultation via phone, email, or in-person meetings, according to your preference. By engaging with you throughout the process and valuing your input, we aim to create a website that is tailored to your unique requirements and exceeds your expectations.

We offer a variety of search engine optimization (SEO) services to boost your search engine traffic from Google, Bing, and other search engines. As a web development agency, we start by implementing sound design and coding techniques that boost your search visibility. We can also optimize Google My Business and other local review/search profiles, produce targeted website content that ranks well in search engines, and can manage your paid search campaigns. We are also adept with the Google Analytics Suite, to more effectively track website traffic and conversions. Find out more about our digital marketing services.

Yes, indeed we do! We offer several eCommerce solutions to build your perfect digital storefront. Our extensive expertise extends across multiple platforms, including WooCommerce, Laravel, and Ecwid, allowing us to build whatever features you need into your online store. Also by leveraging these powerful eCommerce solutions, we can create an engaging, customer-friendly online shopping experience that aligns with your brand and business goals.

Custom websites start at $400 but we’ll give you a free consultation and proposal for your project. Full website accessibility starts at $2,900 and AccessiBe installation is $125. Chatbots customized for you business start at $2,500. Our hourly rate is $125/hour for any of our services. We also give a discount to nonprofits and yes, we do retainers.

As an AccessiBe partner, we can give you 10% off the regular price. You can sign up for your own account with this link or we can sign you up under our account, your preference. We charge $125 to install AccessiBe with the optimal settings and to create your Accessibility Statement page.

For sites that need to be CMS driven, we choose WordPress. WordPress is a versatile web publishing platform that is perfect for most websites and if in the right hands (our hands), WordPress sites can be built with high security, speed, search engine optimization, and accessibility. It’s also well established with a lot of community support. With that being said, we also build specialized CMS solutions for specific business needs.

We saved the best question for last. Get started by contacting us, either through our easy online form or by calling 208-4-WHALE-1 (208-494-2531) to chat about your project. Be prepared though - there will be a wait time before we can get started but you can use that time to get your website content ready, take team photos, or get other materials ready for the website.